The responsibility of the Strata Manager is a multi-faceted, key role.
Depending on the state and territory, Strata Managers are also called Owners Corporation Managers, Body Corporate Managers, Strata Managing Agents, Managers, and Agents.
Strata Manager duties:
Exceeding expectations requires a Strata Manager to build relationships with owners, action maintenance requests, engage contractors, manage invoices, run annual general meetings and maintain appropriate records while ensuring you have updated knowledge of strata legislation.
Strata Managers are involved in coordinating the affairs of lot owners, including conducting meetings, advising on asset management, placing insurance and keeping financial accounts.
The responsibility of a Strata Manager includes and is not limited to:
- Arranging property maintenance;
- Attend to orders, submissions and appeals;
- Committee meetings, the annual general meeting, extraordinary meetings.
- Collecting and banking levies;
- Ensure the strata scheme complies with all the Work Health & Safety (WHS) regulations;
- Maintaining the owner’s corporation register;
- Organise and coordinate repairs and maintenance of the common property, including a preventative maintenance program.
What’s the difference between a Property Manager and a Strata Manager?
A Strata Manager’s role and responsibilities are very specific in duties and are responsible for managing the matters of a strata property, a Property Manager can provide services for private property, a strata property or commercial property.
As an owner within a strata scheme, it is possible to have both a Strata Manager and a Property Manager.
It’s usually a good idea to use different services for both because these roles are so different.
A Property Manager is an optional service that landlords will often use to ensure their rented property is properly maintained and providing a financial return. You’re likely familiar with the role of a Property Manager – chances are you may have dealt with one as a tenant or property owner in the past.
In comparison, Strata Managers perform quite different services to Property Manager.
Strata Manager provides services for a group of property owners within a strata scheme known as the owner’s corporation (formerly known as the body corporate).
As a Strata Manager, how do you ensure that your portfolio is managed at the highest level?
The key to your role is client satisfaction and requires you to be highly organised and structured.
Visitors and residents hold high expectations for buildings and owners and legal entities are always looking for better maximum results.
Every strata property is unique, about its common areas, history and how the owners wish the property to be managed, it’s important to have a tailored service to suit the requirements of each Owners Corporation, its Strata Committee and Owners.
There are so many moving components and changes to scope within this industry and it’s important to have a transparent and humane approach to Cleaning and Maintenance.
What is Strata Cleaning & how can cleaning contribute to a Strata Managers role?
Taking the pressure off, Strata Cleaning Companies play an important role in supporting the role of facility management by providing:
1. Positive First Impression
Clean and maintained grounds and common areas create a great first impression for investors, tenants, and the general public while increasing the property’s value;
2. Keep Current Tenants Happy
Protecting the health and well-being of the people who use your space while maintaining a clean and well presented, comfortable environment is critical to ensure resident satisfaction. Which ultimately means fewer complaints;
3. Appeal and Integrity of the space
It’s important to have a Cleaning Team that will work alongside you to maintain the integrity of the building with deep cleans and scheduled maintenance as the building ages.
As buildings often have daily cleaning requirements (or attendance multiple times a week), this means that the team can recognise the potential for bigger problems down the line, allowing them to be attended to promptly and not left to the residents to raise;
4. Reporting and feedback
The Cleaning Team are the eyes and ears for the building and relay important information back to the Strata Manager. It pays to have a well-spoken, trained professional on-site who will be able to perceive and generate the best outcomes for the building.
Regular feedback and reporting from the Cleaning Provider allow Strata Managers to implement that information into the reports, updates, and feedback to present body corporate meetings.
What services does a Strata Cleaning Company offer?
A Cleaning and Maintenance Company contributes to a Strata Managers role by offering a comprehensive range of Strata Cleaning Services to residential, commercial & industrial strata buildings, including but not limited to:
- Bin Cleaning & Rubbish Disposal Services;
- Bathroom Cleaning & Washroom Services;
- Carpark, Garage Maintenance;
- Cleaning & Disinfecting Of Hard Surfaces & All Hard Floors;
- Cleaning Of Furniture & Upholstery;
- Cleaning & Maintenance Of High Traffic Areas Like Lifts, Staircases;
- Deep Cleaning & Disinfecting Services;
- Disinfecting & Cleaning Of Kitchens;
- Disinfection Of High Touchpoints;
- Maintenance & Cleaning Of General Areas, Roofs & Halls;
- Strata Gardening Maintenance;
- Vacuuming, Carpet Cleaning & Steam Cleaning;
- Window Cleaning, Doors, Rails – Including High Rise Windows.
A Cleaning Contractor that aligns with the needs of a Strata Manager is extremely beneficial, not just for taking the pressure off, but by assisting and offering professional guidance on any issues that the Strata Manager may encounter while promptly attending to all maintenance issues and general enquiries.
How cleaning can contribute to a Strata Managers role is important to have a collaborative partnership with your Cleaning Company to reach a common goal that leaves managers, residents, owners and investors free from concern.
Remember to count on the help of a specialised team, because in addition to the benefits already mentioned, an outsourcing company can reduce the expenses of your business!