Helpful topics!

Here you will find a few of the questions we get asked the most. If you don’t find an answer to whats on your mind, reach out to us anytime by Phone, WhatsApp, or Email.

Service Questions

We are a 100% local company based in Gregory Hills, but we service many areas throughout Macarthur Area. We are committed to providing competitive wages using only trustworthy workers living in the local area. All of our cleaning team members are also insured and trained.
We cover all aspects of cleaning and maintenance across many industries, services include but are but not limited to: • Antiviral Sanitation and Infection Control • Car Park Maintenance • Carpet & Upholstery Cleaning • Comprehensive Cleaning • Garden Maintenance • Graffiti Cleaning Service • Hard Floor Surface Care • Integrated Day Cleaning • Window Cleaning
This depends of the service frequency and requirements that are agreed. The most important and main point is that you we get the same standard quality service with all of our cleaners as they receive the same training and follow the same procedures for the services, we provide in each client facility with out company.
Before our cleaner leaves your business, they complete a cleaning checklist. This checklist tells you everything we cleaned. If everything is unable to be cleaned in one visit, the areas our cleaner missed will be noted on the checklist and given the most attention during the next visit.
Our services are tailored to your specific needs, we clean from 1 day a week to 7 days a week. The services frequency is completely up to you and your requirements.
We can clean at whatever time you require; we are fully flexible in terms of times and days. We fit our service around your needs.
You can contact the head office directly and our customer helpdesk, both can be reached through the main phone number on our website, and then we can address your request appropriately.
Yes we do, as legally workers are still being paid penalty rates which are much higher than what they are paid other time of the week.

Quality Questions

Yes, our staff are fully trained and undergo an induction period before they begin cleaning. We continually provide regular training on new regulations and cleaning techniques in line with BSCAA and The Janitorial Store of which we are a longstanding members of.
Our team members are regularly supervised to ensure that the premise is cleaned to the highest standards. We also seek feedback from our clients so that should they have any concerns about any part of our service we can resolve these right away.
Thank technology for connecting people! You can easily message us through WhatsApp, SMS or call us for any minor requests. There will also be regular pre-arranged meetings with the Area Manager who can be contacted by phone or email.
Yes of course. We have a number of reviews from our clients on our web site through Trustpilot, on our Facebook page and google review page. However, should you require a direct reference from some clients we can arrange this for you too.
Speak to us, we value your feedback and we're always looking for ways to improve our service. If something is not to your satisfaction let us know, we’ll work to make it right.

Security Questions

All of our employees are screened with Police background checks, personal reference checks, uniformed with identification cards and insured before they enter your business.
Yes, we have General Liability, Worker’s Compensation and auto policies. We maintain insurance to protect you from damaged property or any worker injuries that may happen while our staff clean your business.
Yes, our cleaners are fully trained and can be trusted to unlock/lock and alarm any building they are cleaning.
Yes, we can. Should you require any extra security procedures onsite such as further identity checks, more detailed references, operatives to wear specific uniforms or photo I.D. cards we will happily accommodate this.
Office hours are between 9AM-5:30PM, outside of this you will have the mobile number for a number your Area Manager and other member of the management team.
Yes, we always carry out a risk assessment at all premises we visit to quote for.

Fee Questions

You will be issued with an agreement, however unlike our competitors we will not tie you into a long or fixed term contract, so you can cancel the agreement at any time. Our clients stay with us because they want to, not because they have to. As a gesture of good will we only need a 30-day notice in case you choose to terminate your agreement with us.
Each agreement is priced differently dependant on the specific requests and needs of each clients. We will arrange a time and date which suits you where one of our managers will come and take a quick look around, and from this they develop a price. This is then turned into a cleaning proposal which is sent to you by email. The cleaning proposal includes important information about us and will include a full breakdown of the price.
Yes, we provide the cleaning equipment and cleaning materials, which can be left on site or if you wish it can be taken to the site on the days in which the cleaning takes place. In the proposal there will also be a full breakdown and pricelist for our consumable items.
Yes, we can. Just inform us about your company invoicing and any particular needs.
The Customer may cancel any service in no less than 24 hours (twenty-four) prior (for example, a Friday booking must be cancelled by 6pm on Wednesday) without penalty or charge.

General Questions

We use only the latest eco-friendly, health and non-invasive cleaning products. We regularly audit our suppliers to demonstrate their environmental credentials.
We are based in the Macarthur Region and proudly service South West Sydney.
We do require a 24–48-hour period when it comes to urgent bookings. This is necessary for us to arrange the cleaning team.
Yes we absolutley can. Please call in advance to schedule your after event cleaning, so that we are prepared to accommodate you.