Looking to contract a cleaning and maintenance service company? The “trick” is to target companies that have the next 9 attributes.
This approach has helped many managers who are wanting to make a good impression on visitors and potential customers to have a clear vision of what to seek when engaging a cleaning and maintenance contractor.
Through our own experience, we have curated these next 9 key points below to bring some knowledge and understanding prior to making your decision when engaging a contract cleaning and maintenance company.
1. Research Market Experience
Never underestimate the power of knowledge and industry experience!
Companies that have longevity and are active in the community are going to maximise their use of resources and therefore have the experience to give your company the attention it deserves.
The right cleaning and maintenance company will be able to use their knowledge to provide guidance and offer solutions to the areas you may not have realised need it most.
2. Seek References
Next, seek feedback and references from other companies that the contract cleaning and maintenance provider is currently servicing.
You will find most of the time business owners are happy to share their experiences and this makes it easier to understand the dynamics of the contractor you are considering.
Social media gives insight into many aspects of a company so have a look at their website, company blog and socials where you will find different avenues of information to get a feel for the company culture and vibe.
3. Review the Company’s Reputation
Following on from seeking references, the overall reputation of the cleaning and maintenance contractor should be a determining factor in closing your contract.
Now, we are not saying to close the door after seeing one bad review on google, we suggest going a step further and find out if the cleaning and maintenance company is committed to national rules and regulations.
Furthermore, does the company have longevity and will be around long enough to carry out the works? Do the staff have adequate training? How is the customer service and are the team uniformed? Will the staff and management be able to address any concerns professionally?
After all, your business reputation also is affected should a cleaning team member not show a good impression for your clients, team and the general public!
4. Engage Trained Workers
Imagine you have a beautiful marble bench and you walk in to see a cleaner scrubbing it away with a scourer and some pine o clean, let that one sink in.
It’s critical to ask the cleaning and maintenance provider how their employees are trained and educated in the industry and what the processes are in place.
Being aware of these aspects allows you not to get stuck with a company that prioritises cheap labour, lack accountability and does not have the appropriate qualification and security that a business needs to complete the job.
5. Investigate Products and supplies quality
Nothing is better than having the tools to get the job done, right?
Having the appropriate equipment and supplies is imperative to the successful completion of the cleaning and maintenance job at hand.
Evidently, safety is the most important factor involved in the use of the equipment and supplies while offering the lowest possible risk of damaging surfaces, objects and the environment.
After all, it’s all well and good to have the newest equipment on the market but do the staff have training on how to use them?
6. Map out safety equipment
It is common knowledge especially in current times that the use of Personal Protective Equipment (PPE) is required for certain activities and industries.
With that said, this is also a huge need for the cleaning and maintenance industry.
For example, a compliant and educated company will ensure all its employees have the correct equipment, supplies and essential PPE to work safely.
It is noteworthy that this can prevent some accidents and labour actions!
7. Review Performance
We recommend asking the availability of days and times that the cleaning and maintenance team are available.
If you require a big job, or a service out of the normal time bracket it’s advisable to check if the company can fulfil the requests. So you don’t get locked in and let down later.
8. Get Insured
This can never be emphasised enough and is one of the most important things to ask for a cleaning company and commercial maintenance. It really should be at number one.
As a customer, you should not take the risk, cleaning and maintenance staff hired must have appropriate insurance, workers’ compensation and licenses to ensure that they are operating under national laws and regulations.
All of the above cover possible accidents, such as loss or injury and having the above covers you (the customer) should anything happen.
9. Report Services
Find a contractor that provides you with regular reports and updates on the work being carried out.
It is so important that from the start you can build trust and good rapport with the cleaning and maintenance company through the customer service and evidence that they are providing you.
A good follow-up is one of the most important things, you have a right to know how things are going with your job and this is done through clear communication, open and fully available between the two parties.
We suggest asking about the companies reporting process, how will you continue to be updated?
Imagine not having this information and not researching your cleaning and maintenance company? Can you see how it can land you in a world of pain in the future?
We hope with the above tips, you will be equipped to make an informed decision when hiring a cleaning and maintenance service provider.